Definitions
For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to DREAM TRACK SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to DREAM TRACK SDN. BHD., accessible from https://dreamtrack.asia/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently provide shipping within Malaysia only. We do not offer international shipping at this time. Orders placed with delivery addresses outside Malaysia will not be processed.
2. Shipping Fees
We are pleased to offer free shipping on all Orders within Malaysia. There are no additional delivery charges, regardless of order value or location within Malaysia.
3. Processing Time
All Orders are processed within a reasonable timeframe after payment confirmation. Orders are typically prepared for shipment within 1–3 working days, excluding weekends and public holidays.
4. Delivery Time
Once dispatched, delivery will take up to 7 working days depending on your location. Please note that delivery timelines are estimates and may vary due to:
- Courier service conditions
- Weather or unforeseen circumstances
- High order volumes during peak periods
5. No Express or Overnight Shipping
We currently do not offer express or overnight delivery services. All Orders are shipped using standard delivery methods only.
6. Delivery Address
You are responsible for providing a complete and accurate delivery address at the time of placing your Order. We are not responsible for delivery failures or delays caused by:
- Incorrect or incomplete address details
- Recipient unavailability
If an Order is returned to us due to incorrect information, additional arrangements may be required.
7. Shipment Confirmation
Once your Order has been shipped, you may receive a notification confirming dispatch. Tracking details may be provided where available, depending on the courier service used.
8. Delays and Exceptions
While we strive to deliver within the stated timeframe, delays may occasionally occur. We are not liable for delays caused by factors beyond our control, including but not limited to:
- Logistics disruptions
- Public holidays
- Natural events
9. Damaged or Missing Items
If you receive a damaged item or if any item is missing from your Order, please contact us as soon as possible at dream-track@outlook.com. We will assess the situation and provide appropriate assistance.
10. Contact Information
If you have any questions regarding our Shipping Policy, you may contact us:
DREAM TRACK SDN. BHD.
Address: 331-1, JALAN MACHANG BUBOK, TAMAN MACHANG BUBOK 14020 BUKIT MERTAJAM PULAU PINANG
Email: dream-track@outlook.com
Phone: 011-1326 9033
11. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.
By placing an Order through our Service, you acknowledge that you have read and understood this Shipping Policy.