Returns and Refunds Policy

Definitions

For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to DREAM TRACK SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to DREAM TRACK SDN. BHD., accessible from https://dreamtrack.asia/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Introduction

This Return & Refund Policy outlines the terms under which You may return Goods and request a refund from DREAM TRACK SDN. BHD. We aim to ensure that You are satisfied with your purchase and provide a fair and straightforward return process.

2. Return Eligibility

You may request a return within 30 days from the date of receiving your Order. To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase must be provided

We reserve the right to decline returns that do not meet these conditions.

3. Return Process

To initiate a return, please contact us at dream-track@outlook.com with your order details. Once your request is reviewed and approved:

  • You will receive instructions on how to proceed
  • The item must be returned within the specified timeframe

We recommend ensuring that items are securely packaged to prevent damage during transit.

4. Refunds

Once we receive and inspect the returned item, we will notify You of the status of your refund. If approved:

  • Refunds will be processed using the original payment method
  • Processing times may vary depending on your payment provider

Please note that only items meeting the return conditions will be eligible for a refund.

5. Exchanges

If you wish to exchange an item, please contact us for assistance. Exchanges are subject to product availability.

6. Cancellation Policy

You may cancel your Order within 12 hours of placing it. To request a cancellation:

If the cancellation request is made within the allowed timeframe, we will process it accordingly. Requests made after 12 hours may not be accepted.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible with relevant details. We will review the situation and provide appropriate assistance to resolve the issue.

8. Contact Information

If you have any questions regarding our Return & Refund Policy, you may contact us:

DREAM TRACK SDN. BHD.
Address: 331-1, JALAN MACHANG BUBOK, TAMAN MACHANG BUBOK 14020 BUKIT MERTAJAM PULAU PINANG
Email: dream-track@outlook.com
Phone: 011-1326 9033

9. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon being posted on this page.

By placing an Order through our Service, you acknowledge that you have read and understood this Return & Refund Policy.